Our Services
Yorkshire Oak provide cost effective general and related IT services to small/medium businesses that do not retain dedicated IT staff. Here are just some of the ways we can help you.
General Support
For a monthly fee, we can provide generalised support that includes ad hoc telephone and on-site support.
This can cover any of the categories of support described below. Effectively, this provides you with our
experience and expertise on a part-time basis.
Advice and Selection
Whether you’re looking at hardware, software or indeed something specific like website hosting,
we can advise you on the selection of IT services. We will identify your needs through discussion
with you, then explain your options and make suggestions as to which services best suite your requirements.
Training
The average user only uses about 10% of the feature set of the most common packages
(for example WordTM or ExcelTM). We can show you how to use the functions of the
software to save you time and money and help you to streamline your paperwork.
Installation
Problems with new hardware and software don’t stop with their purchase. Installation procedures
can be intricate and require background IT knowledge. Use our knowledge of IT to ensure
a hassle-free installation of your new systems.
Database Design and Administration
Many companies need to use a databases to support their business activities.
The design and administration of databases is a specific skill. A well designed database:
- supports your business activities
- is easy to use
- becomes a tool to gain more business
We can build properly designed databases (up to large SQL-driven databases) for you, and provide help and training. We will also ensure that the correct administration is in place to keep the database content secure at all times.
Web Design and Development
We can design you a website that in addition to looking pretty will sell your product or service.
This can be a simple static site of just a few pages,right up to an advanced website based on content
stored in databases and interacting with the demands of the visitor. We can also help you
with hosting the site, either by directly hosting your site or advising on appropriate hosting solutions.
We can acquire the address you need for your site, and help set up email accounts and
other internet related features.
Bespoke Development
When you need specialised, bespoke applications tailored specifically to your needs
(for instance to support unique business activities), we can help you. We provide bespoke applications,
including database-driven applications, and internet related applications, for your exclusive use.
Open Source Applications
Open Source Applications are now very popular, but these applications have a different model to
traditional applications. The support for these applications is often not available from a single original
source, and has to be gathered from a variety of sources (for instance forums on the internet).
Yorkshire Oak has experience in acquiring and passing on this knowledge and support to client organisations.
This allows you to use these applications within your business systems with appropriate support for them.
